Decreasing Field Service Engineer Labor Costs with a Controllable Goal Attainment Program

For forward thinking customer services leaders

February 4, 2020

1:00 - 2:00 pm EST

A Goal Attainment Program

Focuses efforts of Field Service Engineer (FSE) leadership toward attaining the goals of their organization.  With an established Controllable Goal Attainment Program leaders and field service engineers understand how their efforts contribute to the success of their programs and organizations.

This 3-part series will provide the foundational knowledge necessary to develop, implement and control a Goal Attainment Program(s).

The ability to calculate Goal Attainment Program labor costs savings will be covered in our 4SightGPS training.   

Webinar 1: Introduction to Goal Attainment Part 1

In this webinar we will discuss the concept of goal attainment and how it results in increased field service organizational efficiencies & productivity. 

What You Will Learn

What a Goal Attainment program is and how it can benefit your Service Organization 

Common Field Service Program challenges

The Goal Attainment hierarchy and the core components needed for long-term, repeatable success


Who Should Attend?


Vice Presidents



Service Organization Leaders:



Increased Return on Investment

Increased Revenue

Decreased Operational Costs

Increased Service Contract Renewals

Increased Employee & Customer Satisfaction

Next generation knowledge of how to accelerate Organizational Goal Attainment

Presenter: Jody Mitchell, Goal Attainment Subject Matter Expert

Jody Mitchell has conducted numerous presentations and training sessions on Goal Attainment, Organizational Efficiency & Controllable Software Solutions for Fortune 500 corporations along with universities and colleges.


In addition, Jody has written white papers, articles & blogs on the subjects.

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